Communication Training Essay - 1999 Words

Introduction Like many organizations, our goals are to provide high quality services, employ a highly qualified workforce and maintain a positive bottom line. Many studies exist that describe the positive impact of employee engagement and empowerment on a business. Is it possible to improve our business proposition by changing the way our employees communicate? Our employees possess many perspectives formed by personal experiences and what is important to them as individuals. We expect our employees to move beyond their personal motivations, and consider the goals of the organization and the needs of others when performing their work. We also make an unconscious assumption that our employees have the skills to assess situations,†¦show more content†¦However, Kuhn (2005) asserted â€Å"lay arguers are not (typically) formally trained† to make an argument (as cited in Turner, Yao, Baker, Goodman, Materese, 2010, para. 1). Employees will revert to the ways they have learned to communicate while growing up when sharing thoughts on a topic or issue. Those techniques may not be adequate in the business environment, or when communicating with people who take a neutral, pessimistic or hostile stand during a conversation. Many studies suggest that high performing organizations develop effective communication plans. Considering the potential impact, shouldn’t we invest in giving employees appropriate tools for those all too important conversations? Training on clearly expressing and arguing a viewpoint is a key component of this strategy. The other day two of our staff members attended a workshop organized by one of our funders. The funder called a group of providers together to describe a new line of business and quickly determine the agencies that will provide the service. Upon inquiry, the funder shared that other organizations were better prepared to discuss the service and its implementation. The funder awarded the service line to another organization. Our staff had not adequately investigated the service and prepared for the funder’s expectations. They assessed the meeting as anShow MoreRelatedIdentifying Communication Styles As A Training Professional995 Words   |  4 PagesIdentifying Communication Styles As a training professional, you need to be able to differentiate effective and ineffective communication styles, and understand that their style of communication may often conflict with the way messages are interpreted. By understanding different communication styles, we can help our students begin to understand how to separate the message from the communication style of the person with whom they are communicating and to appropriately respond to the content of theRead MoreTraining Manual on Communication, Conflict Resolution and Ethics1369 Words   |  6 PagesTraining Manual on Communication, Conflict Resolution and Ethics Introduction This training manual will help as a guide to all department managers to help their team with creating effective communications lines between colleagues and our membership. This training guide will also assist us in learning what to do when we have conflicts between coworkers and members. Moreover, this guide will discuss ethical and legal issues that affect our healthcare industry. Effective communication is defined asRead MoreTraining And Communications Program For An Online University1468 Words   |  6 PagesContinual Training and Communications Program for an Online University and Employees in Numerous Locations Introduction The goal of this training program is to contribute to the universities online and campus strategic goals. This training program is structured for all personnel at every level. It is designed to improve communications for our online university, as well as, all employees on campus using a blend of e-learning models. It will include: †¢ Methods on how to maintain important communicationRead MoreLeadership Communication Training For Under Armour Leaders And Managers1179 Words   |  5 PagesLeadership Communication Training for Under Armour Leaders and Managers Introduction This brief training will be addressing Under Armour, the company I am currently employed for. Under Armour is an upcoming athletic wear company that is rising to the top and quickly becoming a competitive brand in the athletic industry. Working with this company for over a year, I feel my store, as well as the other stores in Arizona, could greatly utilize training on leadership communication. I chose a PowerPointRead MoreInduction Program For Marketing Manager Essay1515 Words   |  7 Pages Question 7 Induction Programme for Marketing Manager of LPV School Profile Name of Organization: LPV School Induction Plan for the year: 2016 Induction Training Date: April 15th Purpose of Induction: For the new staff to learn school process and procedures quickly Place of Induction: Central Business District of Auckland Inducting Officer: James Cameron History : LPV is a private tertiary school providing education to International and Domestic students. This school is located at the central businessRead MoreThe Management Of Bollman Group922 Words   |  4 Pagesworkforce culture will be very different from what they had in Minnesota. Identifying worker type and which training works best for them to derive maximum output is very essential (Casico, 2013) Training Methods There are several training methods available but not all of them are useful in every situation. In the case of Bollman hotels, the most useful training methods include lectures, on-the-job-training, demonstrations and role play. An explanation of each of these methods follows along with the typesRead MoreMaster Resilience Trainings On The Army And Common Misconceptions1354 Words   |  6 PagesMaster Resilience Trainings Impact in the Army and Common Misconceptions SGT Faulkner, Matthew 12Y Geospatial Engineer Advanced Leaders Course Class 001-17 Master Resilience Trainings Impact in the Army and Common Misconceptions MRT is part of Comprehensive Soldier and Family Fitness, CSF2, program. It is designed to build the resilience and enhance the performance of those who serve by giving them the skills to thrive, not just in the Army life, but also within their personal lives. This is allRead MoreMaster Resilience Training s Impact On The Army And Common Misconceptions1337 Words   |  6 Pagescommon misconceptions surrounding MRT. MRT takes too long to train soldiers in any one skill let alone all fourteen. Most of the skills when conducted in a formal training manner can take up to three hours to properly train. What leaders must understand is that MRT skills can be taught in non-formal manners, you can implement them within training. You may discuss the goal setting skill during your monthly counseling sessions with your soldiers. It does not have to be as in-depth as the formal version,Read MoreMedical Practice Initiative785 Words   |  3 PagesPatient Variation (Anatomical) and Pathology Scena rios; †¢ Training Measurements – Metrics and Evaluation Criteria; and †¢ Patient Safety. Fostering Clinical Excellence – Competency and Certification There remain many questions regarding how and why individuals learn. The optimal methods to train and educate an individual need to be studied, as well as team training for optimal outcomes. Inserting multiple variables into individual training further complicates the issue. The â€Å"See One, Do One, TeachRead MoreThe Role Of Performance Appraisal : Identification1040 Words   |  5 Pages career sites, and social media, employment agencies, and temporary workers† (p. 174). However, the hiring process does have costs attached to it, recruitment cost – acquiring applicant campus visits; selection cost – interviewing applicants; training cost – investing in applicant; and separation cost – layoffs, which also has to be taken into consideration during the hiring process because it has a major effect on the organization and the individual. After the individual has been onboard for