Principles of good customer service Essay -- Business and Management S

Principles of erect customer serviceIt is very important to give polished customer service when out inresort working as a rep. customer service can be presumption by one personor alternatively it can be given out as a team. This is to ensure thatthe customers get the best from thither holiday, and so that they builda rapor with you to gain trust for them to come fanny time and timeagain. Seeing the customer happy also benefits you as a rep and givesyou good job satisfaction. There are more different types of givinggood customer serviceBody lectureWhen dealing with a customer you must always use unequivocal bodylanguage. Giving lots of eye contact is always good because thecustomer feels that you are giving them you full attention and thatyou are exploitation an dateing of there needs. Also facialexpressions reveal opinions, emotions and moods better than all of theother body parts. The way that your face expresses mites i.e.smiling or frown will always allow the customer t o discover how youare feeling towards them.First ImpressionsFirst impressions count in any business, evently foreign wheredealing with people is such an important part of the work. You need tounderstand that the way you and your organisation present themselvesto customers has a direct influence on their enjoyment, your jobsatisfaction and the future success of the organisation that employsyou. In particular when meeting a customer for the first ...